A leading credit services provider, knew its customer digital experience was a cornerstone of its business – driving both acquisitions and loyalty. However, the company’s website was built on a platform that had become obsolete with an experience that needed refreshing. The company wanted to overhaul its website without starting from scratch. It needed a website that met the competitive demands of the marketplace – one that was not only appealing and easy to use, but also airtight, performing as expected and always remaining secure.
Blending digital expertise with experience in robust financial systems, Lochbridge was able to offer the right guidance to support the company’s business goals. Knowing the digital portal was crucial to their business, the Lochbridge team developed a plan that approached delivery in phases to ensure success every step of the way. Using a customized off-the-shelf solution, Lochbridge linked existing back-end platforms to the new portal instead of rebuilding, which helped save costs. The new, modernized portal has become a foundational platform for portability while also delivering superior performance and scalability. Within the first few months after the rollout, the portal had earned customer acclaim while delivering the business results needed.
- Cost-effective, scalable digital solution
- Allow customers to apply online, access their account and make payments
- Meeting government and security compliance requirements
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