While most companies are trying to determine how to sort through the clutter one major healthcare insurer, has taken a proactive approach to manage risk. The company is committed to providing affordable, innovative products that improve their customers’ health and care. The challenge was to sort through numerous systems to identify care gaps. After a gap was detected, the goal was to alert healthcare providers which allows them to provide better care and report on these actions to close the gaps. With over 3.5 million members and 40,000 healthcare providers, this was no small feat. The company partnered with a highly skilled and specialized Lochbridge team to develop an effective solution.
Lochbridge specialists partnered with the company’s teams to strategize a solution, identifying project requirements and a road map to completion. Lochbridge assigned a team to develop and deploy a digital portal that could flag gaps in individual members’ care, dynamically notify providers, and allow providers to easily update the system when gaps were closed. This solution lets the health care provider to offer a tool to improve the quality of patient care, reduce the cost of care and deliver better outcomes.
- Enhance customer satisfaction
- Improved patient care for over 3.5M members
- Cost savings and risk reduction