–Digital Solutions–

Inspection & Licensing Digitization for City Government

Client: City of Detroit
Industry: Public Sector
Deliverables: Digital inspection and licensing system

The Challenge

Labor-intensive processes that were, by definition, inefficient

When a new mayor took office, he had big goals. Two of his top three goals were to generate revenue and increase employee productivity. Building inspections and business licensing were two areas where an impact could be made toward achieving those goals. Contractors and builders had long complained that it was too difficult to do business with the city and, as a result, new construction was basically at a standstill. Business people complained that the process for obtaining a license was too burdensome and many chose not to locate in the city while others opened their doors without bothering to get a license. On both accounts, the city was losing revenue, and the employees were not nearly as productive as they could be.

The Approach

Overhauling the processes through automation

Lochbridge, after analyzing the processes, set as a priority the elimination of paperwork. Our goal was to completely overhaul the way the city issued licenses and conducted the inspection process by automating them and giving online access to the interested parties. Before Lochbridge, wait times for a city inspection were typically 6-8 months, and persons applying for a license to operate a business had to spend the better parts of many days standing in line. After Lochbridge automated the processes, those wait times shrank down to minutes.

The Outcome

Making it easy for builders and business people to work with the city

For builders and contractors, Lochbridge digitized the inspection process, and included the ability for geo-tagging and taking photos on a job site. Online permits could be applied for and received in under 5 minutes. The number of inspections skyrocketed, and the money collected for inspection fees increased significantly. The impact on the city’s budget was in the millions. For business people, Lochbridge also shrank the wait time for licensing down to minutes. Plus, taking advantage of our expertise in data analytics, Lochbridge was able to use city, state and federal information to identify about 4,000 businesses that were operating without a license, leading to potentially a $2-4 million dollar gain in recurring annual revenue for the city. Another $2.1 million dollars in incremental money was realized because automating the licensing process saved the work of 30 employees, some of whom retired while others were reassigned. No matter the size of your government entity or organization, Lochbridge can leverage our years of experience with the City of Detroit to help drive down costs, increase employee productivity and improve government efficiency.

If you represent a government entity looking for ways to identify revenue and reduce costs, let Lochbridge help you.


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